Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
As a
Restaurant Supervisor, you are responsible for providing leadership and oversight to all aspects of the restaurant and catering during event days at the Tribute Communities Centre while working alongside the venue's Hospitality Manager. While working in this fast-paced environment, this position will ensure a high standard of products and services are provided to restaurant and catering guests. As a Restaurant Supervisor, you are expected to use effective leadership and communication skills while working in a fast-paced environment.
This role pays an hourly rate of $20.00 - $22.00 CAD.
Benefits for part-time roles: pension matching.
This position will remain open until February 5, 2027.
About The Venue
The
Tribute Communities Centre is Durham Region’s premier sports and live entertainment facility and is managed by Oak View Group. The Tribute Communities Centre is home to the Oshawa Generals of the Ontario Hockey League and the Oshawa FireWolves of the National Lacrosse League, and hosts a myriad of events, including concerts, circuses, ice skating, and family shows.
Responsibilities
- Responsible for event day operational efficiency of the restaurant and catering areas
- Leads by example and demonstrates passion for guest experience by supporting floor operations
- Develops, fosters, and leads positive relationships with customers, partners, stakeholders, and employees
- Oversees and ensures guest satisfaction and operational excellence; handling concerns in a timely manner
- Coach and motivate staff during games and events, training, and development of staff
- Work quickly and independently to resolve operational issues when necessary, ensuring proper follow-up with managers and directors.
- Control inventory within the assigned area to ensure the smooth operation of the unit
- Participate in all fields of administrative work, including but not limited to: opening/closing duties, cleaning checklists, tracking sales and service statistics nightly, performance reviews, and maintenance logs
- Monitor and manage product quality; works with the culinary team to ensure product consistency
- Adhere to all OVG service standards and policies, including health & safety
- Work in compliance with the provisions of the Occupational Health & Safety Act
- Maintain a proactive approach towards event day activities and shifting demands
- Perform related duties and special projects as assigned by the manager
Qualifications
- 2-3 years’ experience as a senior server or host
- Solid understanding and practical knowledge of hospitality business principles and service etiquette
- Effective team supervision experience
- Comprehensive knowledge of food and wine and proficiency with POS systems
- An aptitude for identifying and assessing details, performing well under pressure, and managing multiple priorities simultaneously.
- Exceptional interpersonal and communication skills
- Must work in compliance with the provisions of the Occupational Health & Safety Act, Food Safety, and AGCO
- Must have an ongoing awareness and responsiveness to client satisfaction
- Available to work evenings, weekends, and holidays as required
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our
people, improves our
service, and raises our
excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
