Great Blue Heron Casino & Hotel is seeking a Part-time Players Club Host!
Reporting to the Operations Supervisor, the Players Club Host is responsible for providing exceptional customer service at all times and answer all patrons’ inquiries in a professional and friendly manner.
The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:
Excellent internal and external customer service skills are required to be displayed at all times
Provide and promote superior customer service
Understand and explain the benefits of the Rapid Rewards Program to customers and encourage enrolment
Obtain customer’s personal information and enter it into the KCMS system accurately and in a timely manner. Issue players cards for members
Verify customer’s identification and screen players bonus points to provide information on redemption for cash back, meals or merchandise
Issue transaction vouchers for bonus points redemptions as per the KCMS database
Provide customers with information on the Great Blue Heron Casino facilities and amenities
Circulate through the Casino to gather information, run surveys, establish and develop relationships with customers
Liaise with other Casino staff to gather customer information in order to ensure satisfaction and outstanding customer relations
Take photos of Jackpot winners and complete the Photo Release Form
Ensure information displays and brochures are on the counter within customer’s view
Assist with promotions, giveaways and special events as required
Assist with Bus Program, enrolling and distributing coupon booklets to participating customers
Provide sales of merchandise and various other types of products
Assist with moving, lifting and accurately verifying inventory level
Perform other duties as assigned
Successful applicants will demonstrate the following qualifications:
- Completion of High School Diploma
- Must be proficient in Microsoft Excel, Word and KCMS operating system
- Minimum 2 years of customer service experience
- Minimum 1 year of cash handling experience
- Experience with Scratch tickets and Nevada sales
- Experience with public speaking and managing inventory levels preferred
- Strong computer skills including accurate data entry, work with multiple screens, mouse maneuvering through different screen tabs, numeric keypad ability
- Ability to type a minimum of 35 words per minute
- Ability to lift up to 50 lbs occasionally and stand for a full shift
- Must be outgoing, well-mannered, friendly and display professional image at all times
- Ability to work independently under pressure in a fast paced work environment
- Ability to prioritize and possess excellent time management and organizational skills
- Able to maintain a positive working relationship with fellow employees and management as part of a team
- Effective oral and written communication skills in English
- Ability to follow and comply with company and departmental policies and procedures
- Excellent customer service skills to maintain good rapport with customers and employees
- Ability to perform tasks and duties effectively and safely within prescribed time limits
- The ability to successfully pass a criminal record and credit check through the Alcohol and Gaming Commission of Ontario (AGCO)
Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?
