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C
Customer Service Rep (Bilingual: French/English) On-Site
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Concentrix

Customer Service Rep (Bilingual: French/English) On-Site

Oshawa, ON, Canada

$24 to $28.5 CAD / hour · Full-time

Within 25 km of Whitby · About 10.6 km from the city centre

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Job details

Pay: $24 to $28.5 CAD / hour
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial
Posted: Nov 4, 2026

Original job description

WHAT YOU WILL DO IN THIS ROLE

As a Bilingual Customer Service Representative, you will:

Welcome customers to the brand and our variety of products
Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally
Assist customers with vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs
Listen attentively to our Member's needs, while demonstrating empathy and building rapport
Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Bilingual Customer Service Representative role include:

The ability to read, write, and speak French and English Fluently
1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial
A High School Diploma (or equivalent)
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Computer proficiency (including knowledge of windows-based application)

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary range for this position is $24.56 - $28.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
Paid training and lucrative employee referral program.
DailyPay enrollment option to access pay "early," when you want it
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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More about this job

Responsibilities

Welcome customers and handle varied inquiries from members across North America, providing clear, professional, and empathetic support. Assist with vehicle warranties and recalls, recommend relevant products and services, and deliver a positive customer experience.

Requirements

Fluency in French and English and a high school diploma or equivalent are specified; one year of customer service experience is beneficial. Candidates should be able to multitask in a fast-paced environment, learn new technologies, and use computers and Windows-based applications.

Skills

French And English Fluency
Customer Service
Verbal Communication
Written Communication
Empathy
Rapport Building
Active Listening
Multitasking
Learning New Technologies
Computer Proficiency
Windows-Based Applications
Product Recommendations
Handling Customer Inquiries
Vehicle Warranty And Recall Support

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off
Paid Holidays
Paid Training
Employee Referral Program
Early Pay Access
Health And Wellness Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
French
English
Call Centre
Retail
Restaurant
Customer Inquiries
Vehicle Warranty
Vehicle Recalls
Product Recommendations
Member Support
Empathy
Rapport Building
Multitasking
Windows-Based Applications
Computer Proficiency
Customer Experience
North America

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