Jobs in Whitby

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Within 25 km of Whitby

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Member Concierge I

Ajax, ON, Canada

This is an hourly position with wages starting at $17.60 and pays up to $20.50, based on experience and qualifications. · Full-time

Within 25 km of Whitby · About 16.2 km from the city centre

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Job details

Pay: This is an hourly position with wages starting at $17.60 and pays up to $20.50, based on experience and qualifications.
Job type: Full-time
Working hours: 15 hours per week
Posted: Oct 10, 2026

Original job description

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

Operates as first point of contact for members and guests
Receives and facilitates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Assists members with transactions and general account changes

Position Requirements

Minimum of 6 months service/reception experience
Complete Concierge Certification upon hire
Must work a minimum of 15 hours per week
Commitment to serve others
Effective communication skills
Passion for living a healthy way of life
Ability to multi-task and deliver high quality customer service in a fast-paced environment
Must have good verbal communication
Must be able to stand for 4 hours at a time

 Preferred Requirements

HS graduate or equivalent preferred

Benefits

All team members receive the following benefits while working for Life Time:

A fully subsidized membership
Discounts on Life Time products and services
Registered Retirement Savings Plan (RRSP) with company discretionary match
Training and professional development
Paid time off where required by law

Full-time Team Members are eligible for additional benefits, including:

Extended Healthcare coverage
Life insurance
Adoption assistance

Pay

This is an hourly position with wages starting at $17.60 and pays up to $20.50, based on experience and qualifications.

If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process. Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Life Time may use artificial intelligence to screen, assess, or select candidates for this position.

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More about this job

Responsibilities

The Member Concierge acts as the primary point of contact for club members and guests, ensuring a welcoming environment and providing information on programming and policies. They are responsible for facilitating transactions, managing account changes, and building value-based relationships to increase member loyalty.

Requirements

Candidates must have at least 6 months of service or reception experience and a commitment to a healthy lifestyle. The role requires the ability to multi-task in a fast-paced environment and the completion of a Concierge Certification upon hire.

Skills

Customer service
Communication skills
Multi-tasking
Hospitality
Relationship building
Conflict resolution
Problem solving
Interpersonal skills

Benefits

Subsidized membership
Discounts on products and services
Training and professional development
Paid time off
Extended Healthcare coverage
Life insurance
Adoption assistance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Concierge
Reception
Membership
Hospitality
Account Management
Club Programming
Healthy Way of Life
Member Loyalty
Transaction Processing
Communication
Multi-tasking
Retail
Sports & Recreation

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